If you are a software tester or developer, you’ll already know the importance of tracking and logging bugs for the smooth running of a website. However, the process is time-consuming and tedious, especially when you have to track it in multiple places. What is even worse is that the feedback isn’t that detailed to replicate and resolve the bugs.
Well, the good news is there is a one-stop solution to resolve this problem. The tool I’m talking about today is BugHerd. It can make the entire process simple and fast, allowing you to efficiently track your log bugs directly from the web browser. Let me understand more about the tool in this article below.
What is BugHerd?
BugHerd is a website feedback and visual bug-tracking tool that makes website testing easier for everyone. The cloud-based tool lets you collect client feedback as sticky notes on the website and directly track the bugs on the page. This makes it easy to locate issues and provide videos or screenshots.
BugHerd was launched in 2011 as a visual bug-tracking tool where developers could gather the information they needed to track and fix website bugs. However, since its launch, it has grown into a leading website feedback tool in the industry that is loved globally by teams for the ease and collaboration that it offers with website projects.
Who is Bugherd For?
BugHerd is a perfect choice for teams and individuals who are looking to design, build, test, and ship websites. Teams love the simplicity of being able to give client feedback with the necessary technical information needed to solve any issues that are pinned directly to the webpage where it was reported.
BugHerd benefits different teams in a unique way:
- QA leads and testers- BugHerd makes it easy for QA leads and testers to report bugs without having to leave the website they are testing. They no longer have to spend time swapping between testing and reporting software.
- Project managers- BugHerd helps project managers simplify triaging issues, which helps you avoid duplications to reduce the volume of feedback to sort through. So, liaising between developers and clients becomes easier.
- Developers- Software developers love the tool as it provides all the technical details necessary to solve the problem. This way, they will not need to contact the client for clarification.
- Clients and stakeholders- BugHerd provides visual website feedback, so there is no need to take screenshots or scrawl over notes between clients and stakeholders.
- Designers- For designers, BugHerd speeds up the development process and bug checking for new websites. Designers have the option to collect design feedback to ensure that websites are pixel-perfect.
BugHerd Review
1. Ease of Use
BugHerd has a simple interface and is simple to set up and use. You can install them either by installing a Browser extension or adding a JavaScript Snippet. After you have registered with BugHerd, you can immediately start using the tool.
You will be taken to a tour of the main features of the tool so you get familiar with how it works. The guide makes it easy for anyone, regardless of any experience or technical expertise, to get going on the first project.
Once you have created a new project, you can share the project by adding team members to your account. Overall, the entire process of using the tool is simple and quite straightforward.
2. Website Annotations
Website annotations for BugHerd act as a transparent layer on top of a website. BugHerd allows teams, clients, and stakeholders to easily leave website feedback. Users can easily mark up changes, bugs, and issues without having to leave the website.
To leave a review or feedback, simply click on the plus button and choose where you want to leave it. As clients scroll through the page, BugHerd will highlight each section so you’ll understand whether the feedback is pinned in the right spot.
BugHerd drops a pin on the page element where your reviewers click. These pins are present until the bug or feedback is resolved, keeping you and your client updated on the project’s progress. This also prevents duplicated feedback on the same issue.
3. Actionable Bug Reports
BugHerd has a simple bug-tracking tool that sits on top of your website. There is no requirement to open another tool, as you can report bugs directly on the tool. Any comments or feedback are pinned to the element to know exactly where the issue occurs. Even stakeholders and clients can view these issues.
BugHerd makes it easy to capture and resolve bugs quickly. Its automated screenshots define where and what the issue will be. You can switch over for animation issues or multi-step actions. You can create an actionable bug report for your dev team to look into.
4. Integrated Kanban Board
All the feedback that is collected is directly displayed on the integrated kanban-style board. Using this, you can easily remove duplicate tasks, assign them to your teams for completion, etc.
The integrated task board provides you and your team with a full overview of your website progress. This facilitates swift prioritization, assignment and tracks these tasks to completion. Here, you have complete control of who can view the board. Efficiently collaborate with clients and send them notifications once tasks are completed.
All this while having great customization capabilities. Add, rename, or delete columns or other items to match your workflow. Apart from this, you can integrate the tool with other tools for better project management, and time tracking.
5. Design Review and Online Proofing
Whatever you want to create for your clients, BugHerd allows you to capture the thoughts of your developers and clients. You can create every design in a single tool to capture and manage the feedback from clients.
Once you are done, you can upload a Figma prototype to BugHerd to share it with your clients and get its approval before you commence your website build.
If you are not sure which image to include in a website, you can easily share a group of images or documents and let your client select it. This is great for boosting collaboration, feedback collection, and approval at the finest.
6. Video Feedback
BugHerd has advanced video and screen capture features that allow you to do detailed issue documentation. This is a great feature for getting better details and insights when reporting issues. Here, you can capture scrolling issues, unexpected results in rollover menus, or problems that you may encounter with the hover menu, which are not easily seen in screenshots alone.
The 1-minute timer of BugHerd allows your video annotations to be short and sharp. Generally, the video captures are capped at 1 minute, ensuring your feedback is precise to the point. However, there is no limit on the number of video captures that you can create.
7. Public Feedback
BugHerd allows the public to easily provide feedback without requiring to be invited to the project. This is great as visitors and users of your website can report any navigation issues or problems they may encounter. You have the option to add a feedback tab on the website, where users can provide valuable inputs.
Visitors can click on the Send Feedback tab, where they can leave feedback on the entire site or specific part of the site and alert you to any bugs or issues. All this can be managed in your task board, helping you to stay on top of changes.
BugHerd allows visitors to give feedback anonymously, capture their email for follow-up, or thank them for their time. The tool will capture other technical details, like operating system, browser, or screen resolution, so you can resolve issues quickly.
8. Integrations
BugHerd comes with 15+ integrations that are handy to enhance its offering. To get access to all its integrations, you will need to be on its Premium plan or above. Some of the integrations it offers currently are Jira, Asana, Linear, Slack, Harvest, GitHub, WordPress, Zapier, etc. The platform is also adding more integrations based on the feedback offered by its users.
9. Customer Support
Customer support is something that is one of the top priorities of BugHerd. The tool offers support in the form of articles, docs, FAQs, and much more, talking about how you can effectively use the tool. It also has videos that explain different aspects of the tool.
There is an option to directly contact the team by contacting them via email to get answers swiftly. Further, you can also book a demo with the team at BugHerd to explain in detail about the tool. If you want information about new updates or features of the tool, you can check their blog to get better insights into what is new that is coming on the tool.
Pricing
BugHerd has 5 plans that you can purchase on a monthly or yearly subscription basis. If you want to try the tool before committing to any of the plans, you can try its 14-day free trial which you can access without needing a credit card. The plans at the time of writing are.
1. Standard Plan
The Standard plan is designed for beginners starting out in the space. It is priced starting at $39 each month; however, on its annual plans, you get two months off. Its features include
- Access to 5 members
- Unlimited stakeholders and clients
- 10 GB storage
- Unlimited projects
- Annotating screenshots
- Feedback on Figma Designs
- Feedback on PDFs and images
- Public Feedback widget
2. Studio Plan
The Studio plan is a little advanced coming with more features and usage allowance. It is priced starting at $69 per month and has all the features of the Standard plan plus:
- Access to 10 members
- 25 GB storage
- Video feedback
3. Premium Plan
The Premium plan as the name suggests comes with premium features that allow you to check any bugs or issues in your websites. The plan is priced starting at $129 per month and offers all the features of the Studio plan plus:
- Access to 25 members
- 50 GB storage
- Take screenshots without requiring browser extensions
- Custom branding and logo
- Guests can see feedback from other guests
- Guests can check member feedback
- Member-only commenting
- Access to all integrations
4. Deluxe Plan
The Deluxe plan is similar to the Premium plan in many ways and is priced starting at $229 per month. It has all the features that you get in the Premium plan plus:
- Access to 50 members
- 150 GB storage
5. Enterprise Plan
If you are running a big organization that requires constant bug tracking, then the Enterprise plan is something you should consider. It comes with custom pricing, and has all the features of the Deluxe plan plus:
- Custom number of members
- Unlimited storage
- Dedicated success manager
- Onboarding and training support
- SSO
- 99.9% uptime SLA
Pros and Cons
- User-friendly interface
- Records, stores, and saves bugs and information for developers to solve the problems
- Easily create unlimited projects
- Saves time and reduces back-and-forth emails between teams
- Visual feedback to check where exactly the issue is occurring
- Effortlessly tag elements and create tasks
- Automatically capture screenshots and metadata
- The mobile version doesn’t work as smoothly as the web version
- Lacks the ability to add voice recordings
- Limited third-party integrations
Is BugHerd Worth the Hype?
BugHerd is an outstanding tool for website feedback and bug collection for your websites. The process of setting up the tool is quite simple without requiring much technical expertise. If you want to point out any issues or errors, you can click directly on the website, and easily file out your issue, no need to move out of the website to report the issue.
The reported bugs, alongside their technical details, are pinned to the exact location on the webpage. From here, the issues are automatically directed to the customizable Kanban board.
Overall, I can say that this is one of the top tools for feedback collection and bug tracking for your websites. However, you don’t have to, believe me, check its 14-day free trial and find out for yourself.
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